Frequently Asked Questions
We thought you'd ask.
Everything you want (and deserve) to know before joining the mix.
The Basics
A concierge matchmaking service for moms of young kids in South Florida. No swiping, no algorithms, no giant group events. Our team personally reviews every profile, handpicks one match for you, and arranges the meetup. You just show up.
Moms of young kids (5 years and younger) and moms-to-be living in Broward and Palm Beach Counties.
No. Mama Match is strictly platonic. We match moms with potential best friends, not partners.
Because profiles lie and chemistry doesn't happen on paper. You won't know who you're meeting until you get there. That's not a typo, it's the whole point. It removes the prejudging that kills most potential friendships before they start.
Pricing + Payments
Two fees, no subscriptions. A one-time $49 concierge fee when you join, which covers identity verification and personal profile review. Then a $99 match fee, paid only when we find your match and you confirm. Never before.
Then you don't pay the match fee. The $99 is only ever charged after we've found someone and you've said yes.
Absolutely! All payments go through the secure third-party Stripe Payments. We do not have access to or save any of your payment information ourselves.
We spend time reviewing every profile and handpicking each match carefully. We only notify you when you have a match worth showing up for. It keeps us accountable to the quality of every single pairing. We only charge a fee if you're still available and interested once you receive that notification. No confirmed match, no match fee. Simple.
We don't offer refunds if you simply don't click with someone. Even with careful consideration for a potential connection on paper, it's possible two people don't actually click in person. That's okay! Sometimes we have to plant a few seeds to see where the flowers grow. That said, we absolutely do offer a refund for situations including: matching with an existing friend or a no-show on the day of your meetup. Check out our full Refund Policy for details.
The Process
It varies. We'd rather take longer and get it right than rush a mediocre match. Quality over speed, always. We'll keep you posted along the way.
We coordinate both schedules and arrange a meetup at a public spot that works for you both. Two verified women, handpicked for each other, finally in the same room. Afterward we check in with you both.
Questions about your life, your kids, your interests, and what you're genuinely looking for in a mom friend. Think of it as your introduction to our matchmaking team. The more honest you are, the better your match.
That's possible. The wait means we haven't found the right person yet, not that we forgot about you. When your match arrives, it's because we genuinely believe in it. We'd rather wait for the right one than rush you into the wrong one.
When we find your match we will reach out to let you know. You have 48 hours to confirm you're still available and interested.
Life can get hectic, especially as a mama. If the timing isn't right, no worries. Just let us know. You'll stay in the mix.
Not at all. Some moms prefer a kid-free coffee first so they can actually finish a sentence. Others love a playdate from the start so the whole crew can meet. You tell us what works for you and we'll coordinate accordingly.
You can continue your intake at any time. Just enter the email address you used to sign up. We'll send you a link that picks up right where you left off.
Matches
Absolutely! And we encourage it. Think about the friendships you had before kids. One friend was your gym buddy. Another was your Netflix-and-do-nothing person. Someone else was always down for a night out. No single person checks every box, and she shouldn't have to. We match you based on everything you shared in your application. Different details lead to different people. A match for Saturday morning coffee looks different than a match for a mom's night out or someone to drag to your favorite workout class. The more matches you make, the more you build something really special: a curated circle of women who show up for exactly what you need, whenever you need it. That's the whole point.
Not every first meetup turns into an instant friendship. That's true of all great relationships. Either way, when she's your person you'll wonder how you ever did this without her. Real connections take time, and we made this match with genuine intention. If she's not your person and you'd like to meet someone new, we're here for you mama.
It's a small world, and we know it. Your match might not be a total stranger. She might be the mom you've smiled at during drop-off but never actually talked to, or a familiar face from a group you're both in. Your bff could be right in front of your face. Sometimes all it takes is the right opportunity to finally get to know her for real.
We do everything we can to ensure we're setting you up with someone new, but it's possible we connect you with an existing friend we're not aware of. Have a laugh together about it and take the time you've carved out in your busy schedule to enjoy your friend's company! Then check out our Existing Friend Rematch Policy to submit a rematch request and meet someone else, on us.
Before we make any match, we cross-reference social connections and ask every member to share their existing local mom friendships. You're paying to meet someone new and we take that seriously.
Trust + Safety
Every mama completes government-ID verification and liveness check through the secure third-party Stripe Identity. In addition, our team speaks personally to each mama before every meetup. She is exactly who she says she is.
We take your safety seriously. Every mama's identity is verified. We review every single intake personally and chat with each mama individually upon finding her a match. Every meetup is coordinated by our team at a mutually agreed upon location. We've built layers of protection into every step of this process. You deserve nothing less.
Public places only: cafes, parks, and restaurants in Broward or Palm Beach. We arrange the details and share the plan with both of you in advance.
Your ID is used for verification only. We never share your contact details with your match until you both agree to exchange them.
Friendship chemistry is real and sometimes it's just not there. That's okay, and it's not a failure. Tell us what was off and we'll use it to make your next match sharper.